Shipping & Returns

Shipping

We deliver products Australia wide using Australia Post. Shipping costs are using the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

We aim to use Express Postage on all orders and we use Express Post prepaid Satchels on all orders that do not include heavy or oversized items.

Orders are dispatched within 2 business days and shipping times are estimated at between 2-7 business days depending on your location within Australia.

International orders:

For all international orders, please use our request a quote feature.  Simply add all product to your quote and send the quote request. We will respond within 2 business days with a quote including international postage.

Returns

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax).

Customer Service Policy

Rowfit International is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 1 business day to arrange an agreeable alternative item, a backorder or a full refund.